Last updated: November 11, 2026
The Pool Keepers (“we,” “us,” or “our”) operates thepoolkeepers.company (the “Site”) and provides pool cleaning, maintenance, repair, and installation services in Atascadero and the Central Coast of California and surrounding areas. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have.
Information We Collect
Information you give us. When you request a quote, schedule service, call, text, or email us, we may collect:
- Name
- Phone number
- Email address
- Service address or zip code
- The service you need and any details you share with us
- Whether you are a new or existing customer
Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, operating system, pages visited, time on site, referring pages, and approximate location based on your IP address.
Cookies and similar technologies. We use cookies and similar tools, including Google Analytics, to operate the Site, understand how visitors use it, and measure our advertising. See our Cookie Policy for details and your choices.
How We Use Your Information
- Respond to your questions and quote requests
- Schedule, perform, and follow up on pool services
- Send appointment reminders, service updates, and invoices
- Send offers or news about our services, where permitted (you can opt out at any time)
- Improve the Site, our services, and our advertising
- Protect against fraud and spam, and comply with legal obligations
Text Messages (SMS)
If you provide your mobile number, you agree that The Pool Keepers may send you text messages about your request, appointments, and services. Message and data rates may apply, and message frequency varies. Reply STOP to opt out or HELP for help at any time. Consent to receive marketing texts is not a condition of any purchase.
We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages to you.
How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us run our business, such as website hosting, form, scheduling, CRM, email, texting, payment, and analytics providers, who may use it only to provide services to us
- Advertising and analytics partners, such as Google, as described in our Cookie Policy
- Legal authorities when required by law, court order, or to protect our rights, safety, or property
- A buyer or successor if our business is sold, merged, or reorganized
Data Retention
We keep your information for as long as needed to provide our services, respond to your requests, keep business records, and meet legal, tax, and accounting requirements, and then delete or de-identify it.
Your Rights and Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Ask us to correct or delete your personal information
- Opt out of marketing emails (use the unsubscribe link), texts (reply STOP), or calls (just ask us)
- Opt out of the sale or sharing of personal information for targeted advertising (we do not sell personal information)
California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what information we collect and how it is used, and the right not to be discriminated against for exercising these rights. To make a request, contact us using the details below. We will verify your request before responding.
Children’s Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.
Third-Party Links
The Site may link to third-party websites and services, such as Google Maps, review sites, and social media. We are not responsible for their privacy practices; please review their policies.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Continued use of the Site after changes are posted means you accept the updated policy.
Contact Us
Questions about this Privacy Policy, or want to exercise your privacy rights? Contact us:
The Pool Keepers
8060 Morro Rd, Unit D, Atascadero, CA 93422
Phone: (805) 457-8212
Email: hello@thepoolkeepers.company
